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Shipping and Handling
We ship all products except poles, extensions, and mounts via UPS for domestic orders and USPS for global orders. UPS delivery takes 1 - 2 weeks and rates are based on a fixed handling charge and the shipping weight of the order. There is also UPS Domestic 2 Day available. These orders will be shipped same day if the order is received by 1:00 PM PST. UPS Domestic 2 Day takes two Business Days to ship after the order is packaged. If you package ships on a Friday, it should be delivered by Tuesday. All orders will receive an email confirmation (to the email address supplied by customer upon checkout) with tracking number on the date of shipment.

Poles, extensions, and mounts are shipped via Federal Express and are a flat fee of $40 per pole, $12 per extension, and $5 per mount. Please call for shipping rates on ALL pole related merchandise to be delivered outside of the continental United States.

Shipping to APO's and Global Orders: If you are having a product delivered to an APO, you will be required to pay for express USPS. If you are in an area where Express USPS cannot be used, please contact us to make further arrangements or place your order and we will ship it via priority instead. There will be no tracking number for these packages and we accept no responsibility for their delivery once the package has been taken by USPS. S Factor is not responsible for any delays or additional charges due to customs.

Return Policy
Only defective items and unopened Videos and DVDs are returnable for a refund of the cost of the item and taxes. Defective items must be returned within 30 days of their delivery.
Unworn Clothing is returnable for a size change.
Shipping costs are non-refundable. All other merchandise in non-refundable.

VHS TAPES
Please be sure that when you buy a VHS tape that your player is the correct format. This mainly applies to Video players outside of the United States. Any standard VCR sold in the United States will play the video.


To save you time shopping, use your S For your shopping convenience, you can use your S Factor account for easy check out.
S Factor: 5225 Wilshire Blvd. #B, L.A. CA 90036 · p. 323-965-9685 f. 323-965-9684

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