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Shipping and Handling
We ship all products except poles, extensions, and mounts via
UPS for domestic orders and USPS for global orders. UPS delivery
takes 1 - 2 weeks and rates are based on a fixed handling charge
and the shipping weight of the order. There is also UPS Domestic
2 Day available. These orders will be shipped same day if the
order is received by 1:00 PM PST. UPS Domestic 2 Day takes two
Business Days to ship after the order is packaged.
If you package ships on a Friday, it should be delivered by
Tuesday. All orders will receive an email confirmation (to the
email address supplied by customer upon checkout) with tracking
number on the date of shipment.
Poles, extensions, and mounts are shipped via Federal Express
and are a flat fee of $40 per pole, $12 per extension, and $5
per mount. Please call for shipping rates on ALL pole
related merchandise to be delivered outside of the continental
United States.
Shipping to APO's and Global Orders: If you are having a product
delivered to an APO, you will be required to pay for express
USPS. If you are in an area where Express USPS cannot be used,
please contact us to make further arrangements or place your
order and we will ship it via priority instead. There will be
no tracking number for these packages and we accept no responsibility
for their delivery once the package has been taken by USPS. S Factor is not responsible for any delays or additional charges due to customs.
Return Policy
Only defective items and unopened Videos and DVDs are returnable
for a refund of the cost of the item and taxes. Defective items
must be returned within 30 days of their delivery.
Unworn Clothing is returnable for a size change.
Shipping costs are non-refundable. All other merchandise in
non-refundable.
VHS TAPES
Please be sure that when you buy a VHS tape that your player
is the correct format. This mainly applies to Video players
outside of the United States. Any standard VCR sold in the United
States will play the video.
To save you time shopping, use your S
For your shopping convenience, you can use your S Factor account
for easy check out. 
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